Gatwick Airport has been affected by a global computer system crash
Gatwick is one of the airports affected by the computer system crash
Airports around the world have been struck by a computer system crash at check-in areas.
Gatwick is one of the airports affected by the issue.
A spokesperson confirmed no flights from the West Sussex airport have been impacted by the software crash.
Gatwick said the problem lies with a software used by airlines called Altea.
A spokesperson said: “This is an airline issue, not an airport issue. This isn’t Gatwick software, it’s hit a few airlines’ check-in systems which are down.”
The London airport insists the system is now back up and running.
At 5:35am Baggage check in system for #Southwest Airlines went DOWN at #BWI. Long lines are forming. Updates when working. @cbsbaltimore pic.twitter.com/jjbPmVTJL9
— Mike Schuh WJZ (@MikeWJZ) September 28, 2017
@British_Airways Been trying to check in for 1 hour. Sometimes get so far as the baggage question until again a “system error” msg appears.
— Kat Brendel (@Kat_Brendel) September 28, 2017
A spokesperson told Express.co.uk: “It’s actually an airline system – but it’s all back up and running as I understand.
“It was the reservation check-in system. It’s back up and running.”
The spokesperson reassured Express.co.uk there will be “no delays”.
Other airports affected by the IT issue include Paris’ Charles de Gaulle and Washington DC Airport in the US.
Passengers have complained of check-in delays in Australia, Washington, Singapore, South Korea and South Africa.
Gatwick Airport: Passengers have reported trouble checking in for BA and other flights
Fiona Macrae from Travel Insurance Explained said: “The Amadeus Altea software systems crash has left airports in chaos this morning with passengers having problems at check-in desks across the world.
“The systems failure has left travellers worried about catching their flights. There are not many travel insurance policies that will cover missed departure and even fewer would cover missing a flight due to queues at passport control or check-in on your journey.
“We would urge anybody purchasing a travel insurance policy to look for one that provides missed departure and missed connection cover for ‘any cause beyond your control and you are unable to claim back from any other source’.”
Travellers claim they have had issues checking in for flights including British Airways, Air France, Qatar and Lufthansa.
One passenger wrote on Twitter: “@CDG @airfrance now at #CustomerService the booking system is down waiting now for more than 100 minutes”.
Another traveller tweeted: “Seems to be an IT-Issue at @lufthansa #Lufthansa online checkin not working or anything booking related”.
Amanda B tweeted that BMWI Airport is facing travel chaos.
Gatwick Airport: Passengers say they are unable to check in for flights on multiple airlines
System problems at #Gatwick mean long check in queues and backlogs. Be aware if travelling this morning! #LGW #Delays
— Adrian Reed (@UKAdrianReed) September 28, 2017
Hello @ThaiAirways what’s going on with your check-in system???? My flight is in an hour and your system is still down at @HeathrowAirport!
— DitaCSastrodihardjo (@dita_cs) September 28, 2017
She said: “@BWI_Airport @SouthwestAir huge lines to check bags, computer system down. Pack patience.
Althea Campbell added that all systems are down at OR Tambo International in Gauteng, South Africa.
And @heykvb wrote: “Looks like @lufthansa’s computer system is down. Hope I can still get home today.”
More to follow.